Flow
Care

The Challenge

The transition from an initial enquiry to a resident moving into a care home is traditionally a high-friction, paper-heavy process. Flow Care was built to digitalize this entire lifecycle, ensuring that legal compliance, medical history, and personal preferences are captured accurately and efficiently.

The Architecture

I architected a system that handles sensitive data with a focus on speed, safety, and ease of use for non-technical staff.

• Backend: High-performance services built in Rust to ensure data safety and maximum uptime for critical health-tech infrastructure.
• Frontend: A highly intuitive Vue application designed to guide staff through complex multi-step onboarding workflows.
• Data Isolation: Advanced PostgreSQL configurations to ensure strict data privacy and residency requirements.
• Smart Workflows: Integrated subtle AI-assisted automation to help categorize enquiry notes and flag missing documentation, reducing manual review time.

Key Outcomes

• Reduced the average time from enquiry to admission by 35%.
• Eliminated paper-based tracking for the entire onboarding pipeline.
• Automated document validation significantly reduced compliance errors during audits.